Services provided by the Commission include:
- a telephone Enquiry Line providing free information on discrimination, victimisation, sexual harassment, racial or religious vilification, equal opportunity and the Charter of Human Rights and Responsibilities (the Charter).
- online delivery of comprehensive information about the Equal Opportunity Act 2010, the Racial and Religious Tolerance Act 2001 and the Charter of Human Rights and Responsibilities
- education, training and consultancy services on equal opportunity and human rights and responsibilities under the law
- a free, fair and timely dispute resolution service for people who may have experienced discrimination, sexual harassment, vilification or victimisation
- seminars that debate and explore issues and developments in equal opportunity and human rights law.
The Commission does not handle complaints related to the Charter. Complaints about breaches of the Charter can be made to the Victorian Ombudsman in relation to most public authorities and to the Independent Broad-based Anti-corruption Commission in relation to police misconduct.
The Enquiry Line can be contacted by calling 1300 292 153 or (03) 9032 3583 on weekdays from 9am to 4.30pm (closed between 12.30–1.30pm), emailing firstname.lastname@example.org or webchat at humanrightscommission.vic.gov.au/chat. Alternatively you can make a complaint online.
To receive regular updates about the Commission's work, training workshops and new developments register for our free eupdate service.
For a full report on our operations and service delivery read our Annual Rport.
The Victorian Equal Opportunity and Human Rights Commission is an independent statutory body with responsibilities under three laws:
- Equal Opportunity Act 2010
- Racial and Religious Tolerance Act 2001
- Charter of Human Rights and Responsibilities Act 2006.
The Commission is committed to working closely with public authorities, organisations and employers to help them meet their obligations under the Charter and equal opportunity laws.
The Commission promotes and protects equal opportunity and human rights and through education, consultancy, dispute resolution and monitoring.