Waiter, is that inclusion in my soup? A new recipe to improve business performance is the first research of its kind into how diversity and inclusion have the capacity to lift business performance, drive innovation, customer service, collaboration and engagement.
The research, which included a survey of 1550 employees in three major Australian workplaces, clearly shows the impact of workforce diversity on organisational performance and adds real weight to the idea that when a diverse workforce is valued through an inclusive workplace culture, business benefits flow.
Acting Victorian Human Rights and Equal Opportunity Commissioner Karen Toohey said that the report contributes to an important conversation about workplace health, both for individuals and business as a whole.
“Building on the leading thought Deloitte has brought to this area, this research makes a strong case for the business benefits of diversity and inclusion – showing that diversity can be leveraged through inclusion to deliver tangible performance benefits,” Ms Toohey said.
Ms Toohey said that being inclusive and providing flexible working arrangements is not only the law, it's good for business and good for employees.
“This report should encourage businesses to invest in diversity to optimise the benefits," Ms Toohey said.
Juliet Bourke, Deloitte Consulting partner said that employees who think their organisation is committed to and supportive of diversity and who feel highly included are 80% more likely to feel as though they work in a high performing organisation than one with low diversity and low inclusion.
“Recently Australian organisations have given a lot of attention to diversity. That’s great – but this research shows it’s only half the story. If organisations want to lift levels of innovation, collaboration or customer services, the consistent view of 1,550 employees is that diversity and inclusion is needed,” said Ms Bourke.
A copy of the report can be accessed here: