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REIV sample policy

At this office we are committed to providing you with the fairest and most professional rental services possible. That is why we follow this policy and the law at all times. We will also do our best to keep you fully informed of your rights and responsibilities.

We will treat all customers and clients fairly at all times.

Your sex, race, age, disability/impairment, pregnancy, physical features, sexual orientation, marital, parental or carer status, breastfeeding, religious or political belief or activity, or industrial activity will make no difference to us. Nor will your association with anyone else who has one of these characteristics matter to us.

We will only publish non-discriminatory advertisements and only ask you for necessary, non-discriminatory information.

When renting properties we:

• recognise that everyone has an equal right to rent property regardless of personal characteristics such as age, sex and race; and
• will agree to any reasonable alterations that a customer with a disability requires to meet their needs, so long as the alterations are at the customer's expense and will not cause the owner unjustifiable hardship.

We will only refuse an application to lease a property if:

• we have already received sufficient applications;
• it won't accommodate as many occupants as you would like;
• it can't be altered to suit your needs or can't be returned to its original condition when you leave;
• your references don't provide enough information to allow us to determine your ability to pay the rent or look after the property; or
• your references are not as good as those of the successful applicant.

If you are unhappy with any aspect of our rental services, please ask to speak to the manager. Your opinion matters to us.

This policy was produced by the Real Estate Institute of Victoria in association with the Equal Opportunity Commission Victoria.

The funding for this policy was approved by the Minister for Consumer Affairs and applied from the Estate Agents' Guarantee Fund. September 2000