Conciliation
There are a number of ways that complaints can be conciliated. Sometimes it is as simple as a telephone conversation or an exchange of letters explaining the matter. Usually the Commission will hold a conciliation meeting where complainants and respondents can discuss issues and come to an agreement about resolving the complaint. Conciliation meetings can occur in a number of different ways depending on what the Commission decides is most appropriate. Normally a Conciliator will bring the complainant and respondent together with the aim of achieving a practical and confidential settlement upon which everyone agrees.
During the process, the Conciliator will:
- give everyone involved a fair chance to have their say and explore ways to resolve the complaint
- keep discussions and any agreement reached confidential
- not take sides
- not make findings or impose outcomes.
Legal representation is not necessary at conciliation meetings but complainants and respondents are welcome to bring a support person, lawyer or advocate with them. However the complainant and respondent will be expected to participate as fully as possible in the conciliation meeting.
The Commission's Chief Conciliatior has the power to call a compulsory conference if anyone involved in a complaint refuses to attend.
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