Complaints

The Victorian Equal Opportunity and Human Rights Commission provides an impartial, fast, flexible, and free dispute resolution process to help people resolve discrimination complaints and complaints of sexual harassment, and racial and religious vilification.

Through our dispute resolution services we can help parties:

  • identify the disputed issues
  • develop options
  • consider alternatives
  • try to reach an agreement

Complaints can be made in any language and the Commission can arrange a free interpreter in your language or a sign language interpreter, if required. We can also help you complete your complaint form if you require assistance.

In Victoria it is against the law for someone to discriminate against you because of a personal characteristic that you have, or that someone assumes you have. 

It is also against the law to sexually harass or victimise someone, or to vilify someone because of their race or religion.

How are complaints resolved?

Complaints to the Commission are resolved through a process known as conciliation. This is where the people involved in a dispute talk through the issues with the help of the Commission, and with the aim of reaching an agreement on how the dispute will be resolved.

Conciliation is a very successful way of resolving complaints. Feedback shows that people find our process fair, informal and easy to understand. It also helps them to better understand their rights and responsibilities and come up with good solutions.

The aim of conciliation is for the complainant and respondent to reach an agreement about resolving the complaint. The Commission does not have the power to make orders or award compensation. Many complaints are resolved at conciliation and outcomes may include:

  • an apology (verbal or written, private or more public)
  • financial compensation
  • a job reinstatement or reference
  • access to a previously denied job opportunity or service
  • an agreement to change or stop behaviour
  • an agreement to amend or develop policies
  • an agreement to undertake human resources and equal opportunity training.

The Commission does not handle complaints related to the Charter of Human Rights and Responsibilities. Complaints about breaches of the Charter can be made to the Victorian Ombudsman in relation to most public authorities and to the Independent Broad-based Anti-corruption Commission in relation to police misconduct.

A complaint can be made in any language and the Commission can arrange a free interpreter in your language or a sign language interpreter, if required. We can also help you draft your complaint if you need assistance.

For more information or to discuss a complaint contact us.